Returns Policy

WHAT can be returned?
Returns and exchanges for stock merchandise, less shipping and handling fees, are accepted for new items in unused condition that are returned in new, saleable condition with all parts and packaging. If such items are found to be defective upon arrival to you, such items may be exchanged for an equivalent new item only.  In all cases a return must NOT be made without gaining a RMA (Return Merchandise Authorisation) from us.

WHEN do items need to be returned by?
Within 30 days of the completion of the transaction.  Absolutely no returns or exchanges are accepted for any reason after 30 days.

WHERE do items need to be returned to?
Refer RMA provided.

HOW do customers return items?
Contact us to be issued an RMA number.

Is SHIPPING for returns refundable?
No, shipping and handling fees are not refundable unless the item sent is proven defective when received or wrongly provided by us.

Packing materials?
Items returned must include original packaging, tags, cards etc.